02457nam a2200313uu 4500001000800000005001700008008004100025020001800066035001200084040001300096041000800109082000800117100003500125245009600160250001100256260005700267300002200324520135400346650003901700650005301739650003301792650004001825650003201865650004101897700003701938942000901975999001901984952014002003131035520260508075306.0121213s2007                        eng    a9780123741523  a1310355  ccomduadb  aeng 4a65810aHarmon, Paul4edteedt924029610aBusiness process change : a guide for business managers and BPM and six sigma professionals  a2. ed.  aEstados Unidos :bMorgan Kaufmann Publishers,c2007.  axli, 549 p. : il.3 aEvery company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. 
In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics. 
Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns. 
The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together. 
Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. 
Offers all new detailed case studies showing how these methods are implemented. 7aCambio organizacional2lemb964515  aSeis sigma (Norma de control de calidad)9183010  aGestión de negocios934338 7aComercio electrónico2lemb929566  aDiseño de sistemas943177 7aGestión de procesos2armarc93810810aDavenport, Tom4auieaui9648647  cBOOK  c631907d631907  001040708GENaBCbBCd2012-12-13eGlobal booksg105000.00iC1164866l0o658.4 H288p805418r2023-05-02 00:00:00t1w2023-05-02yBOOK